Overview
Part Time Administrative Assistant Jobs in Rocklin, CA at Bach to Rock – Rocklin, CA
The Service Dispatcher acts as a vital link between customers and service technicians, ensuring seamless communication, efficient scheduling, and exceptional customer service. This role involves providing accurate product and service information, resolving issues, and reflecting these interactions in the operating software. The Service Dispatcher also offers critical office support to service and maintenance technicians by coordinating daily appointments and ensuring efficient workflow. The goal is to uphold high service standards, respond promptly to customer inquiries, and maintain excellent customer satisfaction.
Key Responsibilities:
Serve as the first point of contact by answering incoming phone calls with professionalism.
Schedule service appointments and communicate effectively with customers regarding their needs.
Identify and assess customer requirements to ensure optimal satisfaction.
Compose and distribute professional correspondence, including emails, memos, letters, and forms.
Maintain organized and accurate records of customer interactions, process accounts, and file essential documents.
Adhere to established communication procedures, guidelines, and company policies.
Assign and route service and maintenance appointments to appropriate technicians.
Follow up on service estimates initiated by technicians to ensure timely resolution.
Confirm accurate assignment of jobs to technicians based on expertise and service area.
Process service invoices with precision and verify their accuracy.
Manage warranty parts related to service calls and ensure proper documentation.
Handle rebates associated with maintenance appointments.
Oversee the scheduling and coordination of residential and maintenance customer appointments.
Required Skills and Qualifications:
Exceptional phone handling skills with active listening and a professional demeanor.
Familiarity with Dearborn Heights and surrounding service areas to optimize scheduling.
Strong customer orientation with the ability to adapt and respond to diverse personalities.
Excellent verbal and written communication skills with a focus on clarity and professionalism.
Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in office management systems, MS Office, and MS Excel.
This position is perfect for a detail-oriented professional who thrives on delivering outstanding customer service and enjoys a dynamic work environment.
Job Type: Full-time
Pay: $19.00 – $24.00 per hour
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Work Location: In person
Title: Part Time Administrative Assistant
Company: Bach to Rock – Rocklin, CA
Location: Rocklin, CA
