Patient Access Representative (St. Joe’s Hospital) – Phoenix, AZ Jobs in Anthem, AZ at UnitedHealth Group

$ 2,000 Sign-On Bonus for External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is full-time, Friday – Monday. Employees are required to have flexibility to work any shift schedules between the hours of 4:00pm – 2:30am. It may be necessary, given the business need, to work occasional overtime. Our office is located at 350 W Thomas Rd., Phoenix, AZ 85013.

We offer 4 weeks of on-the-job training. The hours during training will be 8:00am to 4:30pm AZ Time, Monday – Friday.

Primary Responsibilities:

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits

Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information

Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements

Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed

Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations

Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge

Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner

Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support

Ability to work 100% onsite at 350 W. Thomas Road Phoenix, AZ – St. Joe’s Hospital

Title: Patient Access Representative (St. Joe’s Hospital) – Phoenix, AZ

Company: UnitedHealth Group

Location: Anthem, AZ



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