Overview
Patient Administrator Jobs in Southampton, UK at University Hospital Southampton NHS FT
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
Main duties of the job:
Facilitate the smooth running of the patient journey within a designated clinical area by effectively coordinating and streamlining all administrative processes. This involves actively assessing and addressing each patient’s unique needs, ensuring timely access to services, scheduling appointments, and providing follow-up care. By prioritising clear communication among healthcare professionals and patients alike, we can enhance the overall experience, minimise delays, and promote a holistic, patient‑centred approach to care.
Working for our organisation:
University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time‑management and commitment to innovation. Personalising your recruitment application to highlight your unique skills and experiences is crucial; relying too heavily on generic, AI‑generated content may lead to your application being rejected if multiple candidates present identical information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
We proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed
Job Description And Main Responsibilities
- Responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.
- Utilise computerised systems to locate case notes and investigation results, and ensure patient information is maintained and updated.
- Liaise with Private Patient Coordinators where appropriate to ensure a seamless patient journey.
- Monitor and process referral requests and ensure referral grading outcomes are logged on the appropriate patient information system, escalating issues as required.
- Provide patient administration service for regional clinics.
- Courteously and efficiently receive all enquiries, ensuring accurate records are maintained and the appropriate action is taken in a timely manner.
- Receive and process all incoming correspondence, ensuring it reaches the appropriate place within the required deadlines.
- Maintain an up‑to‑date filing system, ensuring the accuracy of patient case notes.
- Take formal minutes or notes at meetings and distribute appropriately.
- Order and maintain stationery/materials in accordance with Trust policy.
- Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre‑assessment and admission.
- Create, maintain, and make additions to waiting lists.
- Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including maintenance of diaries, appointments, coordination of leave, coordination of expense forms, and correspondence derived from any educational, supervisory or research activity.
- Provide cover for other Patient Administrators to ensure a consistent and effective administration service is always maintained.
Trust Values
All staff are expected to strive to make the Trust values ‘what we do’ – to inspire, develop and support every one of us to live our values, every patient, every colleague,…
Title: Patient Administrator
Company: University Hospital Southampton NHS FT
Location: Southampton, UK
Category:
