Overview
Patient Appointment Services Specialist Jobs in La Crosse – Wisconsin – USA at Mayo Foundation for Medical Education and Research
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuingeducationandadvancementopportunities at every turn, you can build a long, successful career with Mayo Clinic.
You’ll thrive in an environment that supportsinnovation, is committed to ending racism and supportingdiversity, equity andinclusion, and provides the resources you need to succeed.
Responsibilities
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit;
and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provideexceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation.
This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electroniccommunication, is critical. This role requiresflexibilitywhich may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need.
Hours may vary and additional time or overtime may be required to meet workload requirements.
Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiringmulti-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
Completion of Medical Terminology course preferred. Qualified candidates must becustomer-focused,service-oriented, possess strong verbal/writtencommunication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strongattention to detailand follow through. A demonstrated ability to work effectively in afast-pacedteam environment, manage difficult and emotional situations, remains calm under stress, displayempathyand maintain positivecommunicationis also required.
Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology….
Title: Patient Appointment Services Specialist
Company: Mayo Foundation for Medical Education and Research
Location: La Crosse – Wisconsin – USA
Category: Healthcare, Administrative/Clerical
