Overview
Patient Care & Front Desk Associate Jobs in Shiloh – Illinois – USA at La Cross Dental
Patient Care & Front Desk Associate – St. Clair County, IL
La Cross Dental,a growing dental practice administration and laboratory with more than twelve practice locations across the metro St. Louis area, is looking for an upbeat and personableFront Desk Associatefor one of our offices in St. Clair County, Illinois. The La Cross organization is committed to improvement: improving the lives of our patients with the best patient care, improving our communities through promoting healthy living, and improving the lives of our team members with acollaborative, positive, andinclusive culture, training and growth opportunities, and an emphasis on the importance of thework-life balance. At La Cross Dental, we believe that a smile tells a thousand words, and we provide patients high-quality carein a full range of services, meeting all the needs of families under one roof!
As aFront Desk Associate, you are the face of the office – you are the first face seen by incoming patients and the last face they see when leaving. An enthusiastic and helpful attitude is essential, whether you’re answering patient questions or talking with them on the phone. Front desk and/or customer service experience is preferred, but at La Cross, we look for the right attitude, a desire tolearn and grow, and ateam-oriented, motivated mentality first. We want the right person and provide the training and resources to excel in the position and thrive in our organization.
As a Front Desk Associate, you have experience with and are responsible for:
Working as the first face and point of contact for patients in the office and on the phone
Providing excellent customer service (patient experience)
Excellent time management and organizational skills, and can easily adapt to changing priorities and handle afast-paced environment
Greeting patients, communicating payments and follow-up instructions or appointments needed
Scheduling, rescheduling, cancelling appointments
Preparing daily schedules and patient charts for staff
Verifying insurance and communicating with insurance companies
Performing general office duties like filing, faxing, receiving packages and documents
Showing genuine care andcompassionto all patients, and collaborating or handling additional office tasks to assist team members and help ensure a smooth running office
Bonus points for:
Dental or medical office experience
Knowledge of Dentrix, Eaglesoft or CareStack
Experience with the Microsoft Office suite
Knowledge of dental terminology
La Crossemployees are committed to the organization’s core values:
Integrity – Do the right thing, even when it is hard.
Honesty – Keep your promises. Commitment is an action.
Engagement – Be present for one another and our patients.
Respect– Treat people how THEY want to be treated.
Fun – Enjoy your experience!
La Cross Dental offers employees competitive compensation and benefits packages with PTO, paid holidays, employer-paid life insurance, 401K with employer matching, and shortened workweeks,career developmentandadvancementopportunities, employee and family events and acollaborative,team-orientedculture.
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Title: Patient Care & Front Desk Associate
Company: La Cross Dental
Location: Shiloh – Illinois – USA
Category: Administrative/Clerical, Healthcare
