Overview
Patient Communications Specialist Jobs in Tampa – Florida – USA at Moffitt Cancer Center
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the
prevention
and cure of cancer. Our
diverse team
of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology,
Diversity
Inc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace.
Additionally, Moffitt is proud to have earned the prestigious Magnet designation in
recognition
of its nursing excellence.
Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the
prevention
and cure of cancer. Join our committed team and help shape the future we envision.
Summary
The
PatientCommunicationSpecialist (PCS)
is responsible for answering inbound calls, emails and other communications (for example, online chat) within the centralized patient contact center, assisting patients and/or routing those making inquiry to the appropriate department for their individual needs.
The primary responsibility of the
PCS
is to transcribe detailed clinical messages into electronic systems to send to the appropriate party according to established guidelines. The
PCS
will follow up and escalate when necessary when responses are not received within the specified timeframe.
We are currently looking for a
PatientCommunicationSpecialist (PCS)
to
join our team
.
Position Highlights
:
Receive calls/electronic inquiries on behalf of a wide range of physicians and hospital departments. Assesse the needs to the caller according to department protocols, personally resolving a majority of inquiries without transfer or escalation. Transfer/escalate certain incoming calls to another destination on limited occasions; endeavors to resolve inquiries without transfer by asking appropriate questions and providing callers with accurate information utilizing resources to resolve inquiries within the scope of the department (e.g., provides directions, confirms appointment dates/times, transcribes requests for medical records).
For clinical calls, accurately transcribe clear and concise messages according to defined protocols including immediate digital messaging to the clinical team when indicated. Follow up on messages to ensure that they were received and handled by the appropriate team, escalating to management when appropriate.
Read, understand and follow protocols accurately and efficiently. Develop a thorough understanding of policies and can exercise appropriate judgment to intelligently handle situations outside of standard protocols. Read, understand and follow protocols accurately and efficiently; develop a thorough understanding of policies and exercises appropriate judgment to intelligently handle situations outside of standard protocols.
Perform clerical…
Title: Patient Communications Specialist
Company: Moffitt Cancer Center
Location: Tampa – Florida – USA
Category: Administrative/Clerical
