Overview
Patient Experience Specialist Jobs in Woburn, Massachusetts, USA at Sono Bello
A career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.
No work on Holidays or night shifts so you can have a normal/regular life balance
Work in “happy medicine”; treating patients who are excited about improving their lives
An opportunity to work in the growing fast paced world of aesthetics
A small practice feel, with big company support
Key Responsibilities:
Customer Service/Administration
Greet all patients, and offer beverage
Check patients in and make sure schedule reflects appointment status
Check patients out and schedule next appointment
Maintain accountability for the schedule book
Introduce visitors to the appropriate personnel that will assist with their concerns
Conduct confirmation calls for appointments
Pull next day’s patient charts and organize per scheduled appointment time
Prepare new patient charts
Maintain inventory of all front office supplies
Check email and forward to the appropriate staff member
Organize and maintain file system
Keep Front Desk and Lobby area clean
Billing
Process payments
Print daily close out reports on scheduling system and review for accuracy.
Fill deposit slips for all received cash and checks
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use of the telephone, computer and other related instruments or devices
Vision and hearing acuity
Standing and walking for periods of time
Ability to lift up to 25 pounds
Key Skills/Qualifications:
Must be familiar with MS Office, including Excel
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Ability to add, subtract, multiply and divide
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to problem solve
Qualifications:
Education:
Required: High School
Experience:
Preferred: Office/ Administrative Experience
Behaviors:
Required:
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred:
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations:
Preferred:
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
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Title: Patient Experience Specialist
Company: Sono Bello
Location: Woburn, Massachusetts, USA
Category: Administrative/Clerical, Healthcare
