Overview
Patient Process Administration Co-Ordinator – Emergency Department Jobs in Derby, England, United Kingdom at University Hospitals of Derby and Burton NHS Foundation Trust
Title: Patient Process Administration Co-Ordinator – Emergency Department
Company: University Hospitals of Derby and Burton NHS Foundation Trust
Location: Derby, England, United Kingdom
To provide 24-hour administration support, via a shift system, to ensure the delivery of an efficient, effective quality service to the multi-disciplinary team, patients and their relatives, contributing to the provision of high quality patient care. To be responsible for the day to day management of the Patient Process Administration service. Areas covered within the Acute Medicine Business Unit are Adults Emergency Department, Children’s Emergency Department, Ward 101
Closing date of applications: 07 May 2026
Interview date: 21 May 2026
- Day to day first line management of Emergency Department PPAs to ensure a consistent level of service delivery is maintained and comply with the Trust standards and policies
- Responsible for the provision and leadership of an administrative service. Work as part of a multi-disciplinary team to assist in the overall delivery of patient care.
- To undertake first line Human Resource Management to include creating and updating rosters, covering any absence / sickness, approving and managing annual leave on the erostering system, signing timesheets, appraisals, ensuring administration team are up to date on their Mandatory training, selection and recruitment, management queries / investigations, sickness and absence return to work interviews, Occupation Health referrals and all of the first level responsibilities for HR functions.
- To undertake the PPA role if required in the event of staffing shortages. This includes, but is not limited to, registering of patients on arrival, ensuring all demographic and episode details are recorded on the IT systems, arranging out patient appointments and booking of transport.
- Responsible for planning and coordination of allocating, distributing and prioritising workloads of the PPA team to ensure consistent levels of service provide consistent standards. This will include the creation and administration of the monthly eroster for the PPA team to ensure the required levels of staffing are rostered on duty.
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
For further details / informal visits contact: Name: Paris Shelvock Job title: Service Co-ordinator Email address: [email protected] Telephone number: 01332786783
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
