Overview
Patient Registration Associate Jobs in Littleton – Colorado – USA at Kaiser Permanente
SEIU Local 105 – $22.77- $29.73*
May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicablecollective bargainingagreement. Please refer to the respectivecollective bargainingagreement for additional information on such wage premiums: https://(Use the “Apply for this Job” box below)..
Job Summary:
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Greets each member with a smile, eye contact, proper tone and welcoming body language. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.
Builds rapport, cooperative relationships and displays appropriateempathywith members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems. Follows processes, handles higher level customer issues, to include eligibility, benefit and billing concerns. Practices propercash handlingand reconciliation processes in accordance with established policies and guidelines. Responsible to collect all patient financial liabilities.
Essential Responsibilities:
Serves as ambassadors for Kaiser Permanente by exhibitingrespectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience. Supporting the member/patient experience throughactive listening, seeking to understand andbuilding relationshipswith our member/patient. Greets all members/patients/anyone that approaches your work space appropriately with a smile. Assist with way finding along with environment monitoring of member/patient areas.
Create a seamless member/patient experience between registration and the receiving department.
Perform the Standard Registration Process for sign-in and check-in procedures. To include maintenance of member demographics, i.e. preferences of language, name andcommunicationmethods. Identify New Members and assist with packets. Intake forms and follows department guidelines: PFL/HIPAA/Disability and other forms part of the frontend process. To include electronic forms, CDs and questionnaires. Generate member printouts upon request (i.e. Billing report and Evidence of Coverage).
Assist with scheduling routine and follow-up appointments as needed and directs members according to appointment and clinical notes. Handling incoming and outgoingcommunicationfor departments. Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience. Meets and/or exceeds regional and departmental performance standards.
Uses available resources and tools to determine patient account status and eligibility. Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members. Address complex eligibility issues, benefit explanation questions and billing and customer service concerns.
Collect patient financial liabilities such as copay, pre-service dollars, deductibles and outstanding balance. Practices propercash handlingand reconciliation processes in accordance with establish…
Title: Patient Registration Associate
Company: Kaiser Permanente
Location: Littleton – Colorado – USA
Category: Administrative/Clerical, Healthcare
