Overview
Patient Scheduling Specialist Jobs in Austin – Texas – USA at Aspire Allergy & Sinus
Position: Full-time Patient Scheduling Specialist
Job Description
Job Description
Description
Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus. As a Patient Scheduler, you will provide services for our centralized appointment andcommunicationsystem for the Aspire Allergy Organization.
Schedule:
Monday
– Thursday: 8-5 PM
Friday: 8-12 PM
This is anon-siteposition located at: 5929 Balcones Dr #200, Austin, TX 78731
Key Responsibilities
Answer incoming calls from new and existing patients to schedule or reschedule their appointment
Conduct outbound calls to convert patient referral leads to scheduled appointments
Monitor and respond back to incoming voicemails and department emails in a timely manner
Respond to Appointment Changes and Requests via Phreesia
Adhere to standard metrics:
Call volume
New patients scheduled
Accuracy
Completed referrals
Missed calls
Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources.
Answer questions and providepatient-focusedservice, while promoting a positive impression of Aspire Allergy & Sinus
Educate patients on the various treatment options Aspire Allergy & Sinus offers
Act as a liaison for patients and other departments, directing calls as needed
Accurately verify and document patient data
Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.
Skills, Knowledge and Expertise
Must be knowledgeable with Insurance
Must have proficientcommunicationand customer service skills
Must be proficient with Google Sheets & other G Suite platforms
Must be able to handle heavy call volume
Must have an exceptionalattention to detail
Ability to handle confidential and sensitive patient information
Ability to work well with others and responds cooperatively to supervision and feedback
Requirements
1+ years of experience in afast-pacedcustomer service environment
1+ Years of experience in a high call volume contact center environment
Ability to discuss with patients basic insurance inquiries & needs
Preferred Experience
Experience verifying insurance and reviewing credentialing grids across multiple providers/states
Bilingual, Spanish Speaker
What Benefits do we offer Aspire Employees?
Base + monthly bonus opportunity
Medical, Dental and Vision Insurance
GenerousPaid Time Offand Paid Holidays
401(k) + Generous Employer Match
Free Allergy Testing and Discounted Treatments
Gym Membership Discounts
Life Insurance
Employee Reward Program
… AND MORE
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Title: Patient Scheduling Specialist
Company: Aspire Allergy & Sinus
Location: Austin – Texas – USA
Category: Administrative/Clerical, Healthcare
