Overview
Patient Service Coordinator – Abramson Cancer Center Clinic Jobs in West Chester – Pennsylvania – USA at Penn Medicine
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting
innovative
research, and educating future leaders in the field of medicine. Working for this leading academic medical center means
collaboration
with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?
Job Title:Patient Service Coordinator – Abramson Cancer Center Clinic, West Chester
Department:Abramson Cancer Center West Chester Clinic
Location:East Marshall St Medical Office Building – 440 E Marshall St
Entity:CPUP
Hours:M-F 8:00 am to 4:30 pm
Summary:
As a valued member of the healthcare team, the Patient Service Coordinator (PSC) plays a crucial role in providing customer-centered care to patients. Collaborating and communicating effectively across multiple teams, the PSC assists patients with registration and appointment/chemotherapy scheduling while working in afast-paced, medical oncology office. Punctuality and attendance are of utmost importance. Given the immunocompromised patient population, COVID vaccinations are mandatory.
This position is based out of our West Chester office but may require rare travel to our Exton & Kennett Square offices. While preferred hours are M-F 8:00 am to 4:30 pm, schedules may be subject to slight changes based on practice needs.
Responsibilities:
Coordinator Account abilities:
Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc)
Manage the day-to-day planning, operations andproblem solvingfor assigned areas – ensure daily schedule, staffing needs, and performance metrics are met.
Communicates changes appropriately.
Develops and maintains APM templates and master schedules Oversight of AHIQA.
Runs regular financial reports and works towards reconciliation.
Resolves work queues and/or issues from front-end reports.
Proactively prioritizes recovery of missing charges.
Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics.
May be responsible for gathering information for performance reviews.
Act as thecommunicationlink between the group he/she is leading, and management.
Disseminates information to the group and forwards information back up to management.
Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations.
Assists staff in resolving difficult patient situations or complaints.
Participates in the interviewing process and oversees the training of new hires.
Perform surgery scheduling, as needed/required by the practice.
May provide administrative support to physicians or manager(s).
Patient Service Associate
Responsibilities:
Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, …
Title: Patient Service Coordinator – Abramson Cancer Center Clinic
Company: Penn Medicine
Location: West Chester – Pennsylvania – USA
Category: Healthcare, Administrative/Clerical
