Overview
Patient Service Coordinator Ambulatory – FOH, CSC Front Desk Jobs in Minneapolis – Minnesota – USA at Hennepin Healthcare
For assistance, please contact the HR Solution Center at 612-873-HR4U (4748).
Job Description – Patient Service Coordinator Ambulatory I – FOH, CSC Front Desk (240771)
Job Description
Patient Service Coordinator Ambulatory I – FOH, CSC Front Desk ( 240771 )
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.
Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities:We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protectsdiversity, equity,inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
SUMMARY
We are currently seeking aPatient Services Coordinatorto join our CSC Front Desk team. This 0.90 FTE (72 hours per pay period) role will primarily work on-site (SHIFT: Day).
Purpose of this Position:Thepurposeof this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provideteam-orientedsupport to staff to assist in meeting overall HHS registration quality goals.
This is a high patient volume,multi-taskingposition, with afternoon, evening and weekend hours.
A$500 hiring incentiveis available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).
RESPONSIBILITIES
Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
Provides navigation assistance to all patients and guests
Utilizes the electronic health record accurately and efficiently to perform the following functions:
Patient Check-in
Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
Registration
Patient Check-out (Schedule following the standard processes)
Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
Ensures personal workspace and patient waiting areas are neat and sanitized.
Responsible for handling patient financial transactions
Cash Box
Cash Collections
Credit/Debit card transactions
Daily reconciliation
Promotes the organization and assists in maintaining clinic efficiency
Check-out patients
Provide scheduling sup…
Title: Patient Service Coordinator Ambulatory – FOH, CSC Front Desk
Company: Hennepin Healthcare
Location: Minneapolis – Minnesota – USA
Category: Healthcare, Administrative/Clerical
