Overview
Patient Service Rep Jobs in Nashville – Tennessee – USA at Tennessee Oncology
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged:
To provide access to high-quality cancer care and the expertise ofclinical researchfor all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient.
We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support themeaningful workof community oncologists and the patients we serve.
Job Description:
The Patient Service Representative Medical Records provides medical records office support. Manages a complete patient record for each provider. Obtains records from outside facilities and provider offices. Monitors and distributes inbound documentation whether electronic or paper format.
ESSENTIAL FUNCTIONS:
* Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.
* Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
* Runs and/or works daily reports to ensure we close the loop on patient records.
* Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
* i.e. Helps with communicating information regarding Patient Engagement Portal and assists with registration process
* Prepares the Electronic Health Record (HER) for next provider visit.
* Obtains necessary records prior to patient’s appointment.
* Follows standard operating procedure (SOP) for external follow ups
* Monitors and routes inbound and outbound faxes.
* Opens and distributes mail as required.
* Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
* Collects paper documents for processing and/or scanning throughout the clinic and providers offices.
* Distributes outbound correspondence or copies of records as necessary.
* Maintains failed outbound faxes for completion and correct fax numbers.
* Follows process for Request for Medical Records through HIM Department for continuity of care.
* Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
* Communicates to other staff members using Instant Messaging System.
* Other duties as assigned
* Ability to travel/float to other clinics for business needs
* Maintains and ensures confidentiality of patient information
* Adheres to all Tennessee Oncology policies and procedures
EDUCATION AND EXPERIENCE:
(Knowledge, Skills & Abilities)
* High school graduate or equivalent with GED.
* Electronic Medical Records experience strongly preferred.
* 2 years of previous professional office experience with customer service experience required
* Strong computer skills including Windows file management and MS Office, and e-mail experience.
* Good verbal and writtencommunication skills.
* Ability to work productively and effectively in afast-paced environment.
* Strong organizational skills andattention to detail.
* Excellent cus…
Title: Patient Service Rep
Company: Tennessee Oncology
Location: Nashville – Tennessee – USA
Category: Healthcare, Administrative/Clerical
