Overview
Patient Service Representative Jobs in San Diego – California – USA at scripps
Position: Patient Service Representative – Check In
Description:
At Scripps Health, you will experience the pride, support, andrespectof an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead andunlock your potential.
Join a winning teamsupporting Scripps Coastal Medical Center Hillcrest as a Patient Service Representative in the Check In/Check Out department. The ideal candidate will thrive in a high call volume and patient volume environment and enjoy working and learning in a variety of areas while providing excellent customer service. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
Responding to customer billing and payment inquires.
Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
Initiating and validating referrals/authorizations.
Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involveleadershipto resolve concerns.
This is a benefit ted Full Time, Day Shift position with a Monday – Friday schedule from 10AM – 7PM (some roles may include rotating Saturday coverage), located in Hillcrest.
Qualifications:
Required Qualifications:
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellentcommunicationand customer service skills.
Strong organizational andanalytical skills;innovativewith ability to identify and solve problems.
Preferred Qualifications:
1 year of experience in customer service or a healthcare/medical office environment preferred.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD
10 codes and CPT/HCPC Codes and Modifiers.
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Title: Patient Service Representative
Company: scripps
Location: San Diego – California – USA
Category: Healthcare, Administrative/Clerical
