Overview
Patient Service Representative Jobs in West Palm Beach – Florida – USA at Center for Diagnostic Imaging
RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representative tojoin our team. We arechallengingthe status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will provide optimalpatient-centeredservices supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles.
This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuringquality assuranceand customer service satisfaction while facilitating and coordinatingcommunicationbetween patients, family members.
and staff.
This position is full-time working 40 hours per week; shifts are Monday through Friday, 12:30pm – 9:00pm.
Essential Duties and Responsibilities
Front Desk – Patient Service
* Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
* Timely registration of patient(s) arrival by validating accurate demographic information and
* professional collection of out-of-pocket payments prior to services being rendered.
* Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
* Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or
* Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients’ chart electronically and categorizing appropriately.
* Provides Consent, Financial, and HIPAA compliance related documents, must be able to
* thoroughly explained to the patient(s) if necessary.
* Proficient utilization and application of EHR software, hardware, and
* Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
* Effectively coordinate with interdepartmental professionals to ensurepatient satisfactionas
* it relates to appointment scheduling and admission/encounter.
* Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
* Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
* Managing outgoing and incoming faxes through both electronic and manual fax
* Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
* Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient’s exam.
* Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient
* patient flow.
* Proper use of phone and written etiquette when handling
* Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
* Alignment ofcompany missionand embodiment of core values of
* Adherence and compliance to company…
Title: Patient Service Representative
Company: Center for Diagnostic Imaging
Location: West Palm Beach – Florida – USA
Category: Healthcare, Administrative/Clerical
