Overview
Patient Service Representative: Corporate Float Pool – Warren Clinic Jobs in Tulsa – Oklahoma – USA at Saint Francis Health System
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This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.
Job Summary:
Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.
MinimumEducation:
High School Diploma or GED.
Licensure, Registration and/or Certification:
None.
Work Experience:
One (1) year experience.
Knowledge, Skills and Abilities:
Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office.
Ability to
accurately record and interpret data. Effective interpersonal, written and oral
communication skills
.
Ability to
organize and prioritize work in an effective and efficient manner.
Essential Functions and
Responsibilities:
Maintains exemplary
patient satisfaction
and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient’s care in the medical office.
Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies.
Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for
communication
to the provider from patients, pharmacists, and other healthcare sources.
Makes calls to patients to remind them of pending appointments or
communication
from provider. Distributes mail and other
communication
to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.
Decision Making:
Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.
Working Relationships:
Works directly with patients and/or customers. Works with internal / external customers. Works with ot…
Title: Patient Service Representative: Corporate Float Pool – Warren Clinic
Company: Saint Francis Health System
Location: Tulsa – Oklahoma – USA
Category: Healthcare, Administrative/Clerical
