Overview
Patient Service Representative- Dental Department La Maestra Community Health Center Jobs in El Cajon, California, USA at Lamaestra
Full Time – $23.00 – $31.00 an hour, Depending on Experience
Location:
City Heights, El Cajon, Lemon Grove
Job Description
Summary
Dental Patient Services Representatives are responsible for front office operations including greeting patients, making appointments, answering the telephone, billing all insurances, health plans, and Denti-Cal.
Responsibilities
Answer telephones and manage incoming calls
Check voicemail and return phone calls
Greet patients and hand out forms for consultation
Prepare charts for patients with properly completed forms
Assist patients to complete all necessary forms and documentation
Schedule appointments and adjust schedule as needed
Confirm appointments for the following day
Provide estimates to patients for dental work requested
Quote pricing schedule to patients
Verify patient’s eligibility and breakdown of insurance coverage
Bill all insurance including health plans and Denti-Cal
Receive an Explanation of Benefits and check against chart for procedures payment
Organize referrals to other dental/medical specialists
Keep logs of new patients and prepare monthly reports by patient payer category
Maintain general cleanliness of waiting area and entrance
Participate in health fairs and promotions for the dental department
Perform other duties as assigned
Attend staff meetings
Make follow-up calls to patients after a major procedure
Patient Centered Medical Home Essential Responsibilities
Collaborate with individual patients, their personal physicians, and when appropriate the patient’s family to ensure accessible, comprehensive, compassionate, and culturally competent care
Facilitate care by registries, information technology, health information exchange, and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner
Ensure all decisions respect patients’ wants, needs, and preferences and that patients have the education and support they require to make decisions and participate in their own care
Strive to attend to each patient as a “whole person,” considering the patient’s personal and medical history and life circumstances
Job Requirements
Education: High School Diploma, GED, or equivalent
Certification: DA Diploma preferred; CPR Certification.
Experience: 1-2 years’ experience in a dental office or hospital setting as a Patient Services Representative or Registration Representative preferred.
Verbal and Written Skills: Bilingual preferred. Familiarity with basic word processing, spreadsheet, and database applications. Accurate keyboarding skills.
Technical Knowledge and Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to work with diverse individuals and groups. Demonstrate high levels of self-initiation and direction. Knowledge of communities served. Experience working in medical settings and collaborating with medical teams. Skill in analyzing situations and making timely decisions.
Physical and Mental Requirements: Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
La Maestra Community Health Centers is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability, or any other protected class, political affiliation, or belief.
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Title: Patient Service Representative- Dental Department La Maestra Community Health Center
Company: Lamaestra
Location: El Cajon, California, USA
Category: Healthcare, Administrative/Clerical
