Overview
Patient Service Representative – SRS Float – Day Shift – PRN Jobs in San Diego – California – USA at Sharp HealthCare
Hours
Shift Start Time:
8 AM
Shift End Time:
5 PM
Additional Shift Information:
Weekend
Requirements:
As Needed
On-Call
Required:
No
Hourly Pay Range (Minimum – Midpoint – Maximum):
$22.275 – $26.455 – $31.747
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities,education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for patient registration, demographic and insurance updates. Confirms insurance eligibility and obtains authorizations for service. Works with patients to resolve billing and insurance related issues.
Required Qualifications
Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program.
Preferred Qualifications
H.S. Diploma or Equivalent
Completion of a medical receptionist or equivalent training program.
Essential Functions
Collaborationandteamwork
Demonstrates a commitment to serving other employees above self throughteamworkcollaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Isrespectfuland trustful of others. Decisions are guided by the organizational values and are made with honesty andrespect.
Effective, clearcommunicationto promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others.
Assists co-workers with their tasks.
Demonstratesflexibilityto meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow.
Promotes a positivework environmentby accepting interpersonal differences and respecting others’ values and opinions.
Demonstratesappreciationfor the work of others by offering praise and noting a job well done to others.
Communication
Responds to all phone calls within 3 rings and answers with name and department.
Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives.
Uses a pleasant voice.
Is helpful and knowledgeable and thanks the caller at the end of the call.
Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
Announces call to connecting party when transferring a call.
Returns phone messages according to established guidelines based on message documentation.
Refers telephone calls appropriately.
Department operations
Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established time frames.
Offers information andeducationto patients on customer service…
Title: Patient Service Representative – SRS Float – Day Shift – PRN
Company: Sharp HealthCare
Location: San Diego – California – USA
Category: Healthcare, Administrative/Clerical
