Overview
Patient Service Specialist – Patient Financial Services Jobs in San Diego – California – USA at The E.W. Scripps Company
At Scripps Health, you will experience the pride, support, andrespectof an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead andunlock your potential.
Join a winning teamat Scripps Mercy Hospital San Diego supporting the Access & ED department as a Patient Service Specialist – ED. Working together, you’ll bring your expertise,compassion, and excellence to all we do. The ideal candidate will thrive in afast-paced environmentand enjoy providing world class customer service.
As a Patient Service Specialist – ED, you will be responsible for:
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
Coordinating scheduling, meeting and travel planning needs, departmentcommunicationas needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involveleadershipto resolve concerns.
Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
This is a non-benefit ted Casual/Per Diem position, working 12 hour shifts on variable days. Flexible availability is a must. This position is located at
Scripps Mercy Hospital San Diego.
Qualifications
Required Qualifications:
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
Excellentcommunicationand customer service skills.
Strong organizational andanalytical skills;innovativewith ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Preferred Qualifications:
2 years of experience in a customer service or healthcare/medical office environmen…
Title: Patient Service Specialist – Patient Financial Services
Company: The E.W. Scripps Company
Location: San Diego – California – USA
Category: Healthcare, Administrative/Clerical
