Overview
Patient Services Rep Jobs in Kirkland – Washington – USA at Evergreen Healthcare
Description
Wage Range: $20.57 – $32.92 per hour
Sign-On Bonus:
Up to $3,000.00 for those new to Evergreen Health (pro-rated on FTE)
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate’s years of relevant experience, level ofeducationand internal equity.
Job Summary:
Serves as the first point-of-contact for patients in afast-pacedclinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
Primary
Duties:
* Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
* Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
* Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
* Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
* Requests, confirms and validates interpreter services.
* Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
* Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
* Takes complete and accurate messages and coordinatecommunicationbetween appropriateinterdisciplinarystaff. Coordinates emergent or add-on patient care requests with clinical team and provider.
* Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
* Prepares, documents and sends various patient outreach communications.
* Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
* Manages incoming referrals through clinic documentation and established tracking protocol. Facilitatescommunicationbetween the clinic, patient and insurance company, as required.
* Identifies and collects copayments in adherence with organizational goals.
* Cultivates Evergreen Health culture of community by supporting newstaff training.
* Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards andsafety protocols.
* Orders and restocks patient forms and non-medical supplies.
* Files, faxes, scans, photocopies and distributes mail.
* Performs open and close duties, which vary from clinic to clinic.
* Performs other duties as assigned.
License, Certification,Educat…
Title: Patient Services Rep
Company: Evergreen Healthcare
Location: Kirkland – Washington – USA
Category: Healthcare, Administrative/Clerical
