Overview
Patient Services Representative – Front Desk Jobs in Spokane, WA at Native Project
Full Job Description
POSITION TITLE:Patient Services Representative
CLASSIFICATION:Medical/Behavioral Health, regular, full-time, non-exempt
SUPERVISOR:Patient Services Director
ABOUT THE JOB
The NATIVE Project is always continuing to evolve and grow with the needs of our community. The Patient Service team provides our community with direct access to services like Medical, Dental, Pharmacy, Behavioral Health, Care Coordination, and Children & Youth Services. This team is very important to The NATIVE Project; they are the driver of all services and are the first impression of our patients and community.
We are looking for a Patient Services Representative. This candidate will have a deep understanding that they are an integral part of our patient experience at The NATIVE Project. Our ideal candidate will provide a warm welcome, smile, and Sacred Hospitality to all of our patients and visitors. This person will be accountable for managing the front desk duties by answering the telephone and directing all calls as needed, working with employees across all teams, building trusted relationships with staff, patients, and visitors, and leading with empathy, compassion, and creativity.
RESPONSIBILITIES:
Patient Services will improve the overall health of the communities we serve by performing reception, scheduling, telephone, and general clerical support duties as follows:
DUTIES:
Immediately greets patients upon arrival with “Sacred Hospitality”; verifies appointment time, insurance, and personal information in the computer.
Collects insurance co-pay, if applicable; copies insurance card, medical coupon, etc.
Reconciles daily receipts/petty cash within established guidelines as directed.
Takes patient demographics over the phone & enters into electronic medical records system (EMR); updates demographics as specified. Print off demographic /consent form and fee slip at the time of appointment for pick up by a medical assistant. Requests charts from ER, outside clinics, and/or laboratories on applicable patients before the patient arrives for the appointment.
Assists all patients with appropriate paperwork.
Assists all new and current patients with establishing and maintaining access to the Patient Portal. This includes intake, appointments, clinics, and open access.
Ensures accuracy and completion of fee slips/intake forms before forwarding them to billing for processing. Closes batches daily.
Professionally answers telephone calls within established guidelines; takes messages in a timely manner and/or refers callers to appropriate individuals.
Appropriately screens telephone calls for scheduling of emergency/walk-in patients, utilizing medical assistants and/or registered nurses as necessary.
Schedules appointments for patients within established clinic guidelines. Schedules translators as needed.
Makes photocopies of schedules, correspondence, or other materials as directed.
Treats patients with the highest respect in all functions of the job and maintains patient confidentiality per compliance with Privacy Act, HIPAA and WAC policy, procedures and rules and Native Project Policy and Procedures.
Monitor patient waiting areas for cleanliness and security.
Performs other related duties as assigned or as needed.
QUALIFICATIONS
This position requires the following qualifications to perform the above duties and carry out the above responsibilities:
HS diplo…
Title: Patient Services Representative – Front Desk
Company: Native Project
Location: Spokane, WA
Category:
