Overview
Patient Services Specialist – Orthopaedics Jobs in Lubbock – Texas – USA at Texas Tech University Health Sciences Center
Patient Services Specialist – Orthopaedics
Lubbock
37073
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.
Employees may havecash handlingresponsibilities.
Major/Essential Functions
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
Schedules patient appointments appropriately by following scheduling guidelines
Handles patient messages delegated from nurse, providers, and supervisor
Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
Follows appropriate procedures for checking patients in and out of the clinic.
Handles payment transactions and completes necessary batch closing and deposit documentation every day
Maintains a tidy waiting room and ensures all patients are informed about clinic delays
Assists managed care team with referrals, insurance verification and authorization as needed
Required Qualifications
Education:
A minimum of a high school diploma or equivalent
Experience:
1 year customer service, office or related experience. Additional
education
may substitute for the experience requirement
To apply, please visit:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
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Title: Patient Services Specialist – Orthopaedics
Company: Texas Tech University Health Sciences Center
Location: Lubbock – Texas – USA
Category: Healthcare, Administrative/Clerical
