Overview
Payment Operations Executive – KL Jobs in Greater Kuala Lumpur at Doo Group
Title: Payment Operations Executive – KL
Company: Doo Group
Location: Greater Kuala Lumpur
Role Overview
Handles day-to-day payment operations and supports PSP coordination under supervision.
We’ re hiring a Payment Operation professional to run payment operations end-to-end, covering deposits & withdrawals, PSP coordination, P2P/C2C settlement monitoring, reconciliation, and payment risk controls.
Key Responsibilities
• Monitor daily pay-in and payout transactions
• Perform basic reconciliation and flag discrepancies
• Track settlements and follow up on delays
• Support PSP communication for operational issues
• Assist in onboarding/offboarding documentation
• Prepare routine reports
• Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
• Troubleshoot deposits (pending/failed credits) and coordinate resolution with relevant teams
• Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
• Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership
P2P / C2C Settlement Operations
• Monitor P2P/C2C settlement flow to ensure smooth processing and secure completion
• Review supporting evidence where required and escalate suspicious cases promptly PSP Performance & Incident Handling
• Monitor PSP (Payment Service Provider) performance (pending rate, success rate, settlement timeline)
• Coordinate escalations and incident resolution with PSPs and internal stakeholders
Risk & Compliance Controls
• Monitor transactions for fraud indicators and compliance risks
• Follow KYC/AML, data protection standards, and internal SOPs for escalation and reporting Reporting & Continuous Improvement
• Produce reports on payment trends, bottlenecks, and failure patterns
• Support process improvements via automation/AI tools, workflow enhancements, and SOP refinement
Role leveling:
Payment Operation Executive (typically 0-2+ years relevant experience)
• Strong execution on daily deposits/withdrawals support and reconciliation tasks
• Follows SOP, documents clearly, escalates exceptions quickly
• Handles standard cases independently with good accuracy
Senior Payment Operation Executive (typically 2-5+ years relevant experience)
• Owns complex/escalated cases end-to-end and reduces repeat issues via root-cause fixes
• Leads PSP escalations and drives closure across Tech/Risk/Compliance
• Drives improvements (controls, automation, reporting insights) and mentors junior team members
What we’re looking for:
• Diploma or higher in Finance, Business, IT, or related field
• Experience in payment processing / fintech / crypto operations
• Preferably from a CFD/fintech/crypto company with exposure to PSP, withdrawals, P2P/C2C, or payment reconciliation
• Familiarity with KYC/AML concepts and fraud prevention is a plus
• English and Mandarin proficiency preferred
Nice-to-have:
• Strong analytical skills (reconciliation mindset, pattern detection, process thinking)
• Experience with PSP dashboards / back-office systems / ticketing tools.
• Experience supporting automation initiatives (rules, workflow triggers, UAT, reporting)
• Data analysis skills such as V look up in Excel.
