Overview
Payment Operations Executive Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Shopee
Title: Payment Operations Executive
Company: Shopee
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Job Description
This role is responsible for executing and optimizing the supplier compensation payment process, with a strong focus on timeline management and cross-functional coordination. The person in this role plays a key part in ensuring timely and accurate payments, while also working with Finance and Business Development (BD) teams to maintain a smooth supplier experience.
- Payment execution:
- Handle the execution of supplier compensation payments (e.g., due to lost items, damaged goods, late deliveries, operational issues).
- Review, validate, and raise payment requests through internal systems based on inputs from BD and other teams.
- Maintain a clear understanding of the end-to-end payment process and ensure compliance with internal policies.
- Ensure data accuracy, documentation completeness, and timely submission to Finance for processing
- Maintain and update tracking sheets and records
- Payment Progress Management & Stakeholder Coordination:
- Take ownership of the overall payment timeline across all compensation cases; proactively identify and resolve any delays or blockers.
- Work closely with key stakeholders including Finance and Commercial teams to execute and close out payments efficiently.
- Propose and implement solutions to shorten payment lead time, improve visibility, and enhance transparency.
- Maintain up-to-date reports and dashboards to track payment status, lead time, and escalation points if necessary.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, E-commerce, Finance, or related field.
- Excellent communication and collaboration skills to work with cross-functional teams, including Commercial, Fin, and Warehouse.
- Capable of working both independently and in team settings within a fast-paced, high volume e-commerce environment.
- Strong stakeholder management and problem-solving skills.
- Strong attention to detail, with the ability to manage multiple requests and follow through on execution.
- Proficient in Microsoft Excel (pivot tables, VLOOKUP, data validation, etc.).
- Fast learner with the ability to understand financial and operational processes quickly.
