Perinatal Admin Support

Main area

Perinatal Admin Support

Grade

Band 2

Contract

Fixed term: 12 months (due to funding)

Hours

Full time – 37.5 hours per week

Job ref

373-SMH1530

Site

Coronation Road Workplace Hub

Town

Ellesmere Port

Salary

£20,270 – £21,318 per annum

Salary period

Yearly

Closing

28/03/2023 23:59

Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside.

We provide physical, mental health and learning disability services to a total population of around one million people.

Situated near two thriving cities in Liverpool and Manchester, CWP operates from 66 sites across Cheshire and Merseyside, including Wirral, Chester, Winsford, Crewe, Macclesfield, Sefton and Trafford.

We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running and committed to delivering person centred care.

The Care Quality Commission (CQC) has rated CWP as ‘Good’ overall, ‘better’ for treatments and ‘Outstanding’ for care.

We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

Apply now to join our skilled and friendly teams and help us to deliver our vision to improve health and wellbeing by providing high quality care.

Visit our ‘Working for us’ pages at www.cwp.nhs.uk to find out more about why you should choose CWP.

Job overview

We have an opportunity for an Administration Assistant to support Perinatal Mental Health Team based in Ellesmere Port on a temporary 12 month contract. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work. Part of the role will be to support the reduction of DNAs across our service by proactively contacting service users to remind them of appointments and follow up where people did not attend.

We are a supportive, competent and caring team who provide an excellent service across CWP for women and families in the perinatal period.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below the Living Wage, pay will be supplemented to this level.

Main duties of the job

This role will involve answering telephone queries, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate. You will support the team with administration tasks including booking appointments, printing and filing. Part of the role will be to support the reduction of DNAs across our service by proactively contacting service users to remind them of appointments and follow up where people did not attend.

Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way!

Full training will be given

Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Bronze’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

We welcome applications from people who have direct experience of accessing our services.

Detailed job description and main responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. A ‘Guide to completing your application form’ can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES’ to the question in the application form.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

CWP encourages and supports all staff to become vaccinated against COVID-19.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification

Qualifications

Essential criteria

NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable criteria

NVQ Level 2 Customer Care

Experience

Essential criteria

Typing experience

Desirable criteria

Experience of dealing with the public on the telephone and face to face

Knowledge and Expertise

Essential criteria

Knowledge and use of Microsoft Office

Knowledge and understanding Data Protection Act

Desirable criteria

General office duties e.g. filing, photocopying, faxing

We are committed to equal opportunities and we welcome applicants from all sections of the community to ensure our workforce is representative of the population we serve.

We support anyone with a disability thinking about applying for a job at CWP. If you need help at any stage, please contact our Recruitment Team on 01244 393100. Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please note, external applicants will be required to pay for their Disclosure and Barring Service Check (DBS). Enhanced Disclosure costs £40. Standard Disclosure is £23. Administration fee is £3.50. Costs are deducted from salary following appointment. Please note that DBS costs will be waived for applicants who are being recruited for COVID-19 reasons.

If the role you are successful for requires a DBS check, you are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached “Update Service Applicant Guide” document for further information.

We welcome applications from people who have direct experience of accessing our services.

New entrants to the NHS will commence on the minimum of the scale stated above.

We offer Voluntary Living Wage.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties applying for this post please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name

Sarah Hull

Job title

Perinatal Service Project Manager

Email address

[email protected]

Telephone number

0151 488 8434