Overview
Planning Team Administrator Jobs in Chester-Le-Street, England, United Kingdom at Pacifica
Title: Planning Team Administrator
Company: Pacifica
Location: Chester-Le-Street, England, United Kingdom
Pacifica – Planning Team Administrator
Chester-Le-Street DH3 3AZ
£24,784.50 per annum
Full-time | 37.5 hours | Monday to Friday
The Role
Join a fast-paced planning team where you'll play a key role in keeping engineers productive and customers satisfied. If you're highly organised, proactive, and thrive in a busy environment, this is a great opportunity to build your career within a growing national business.
About The Role
As a Planning Team Administrator, you'll be responsible for scheduling and supporting engineers across your designated area. You'll ensure diaries are efficiently managed, service levels are maintained, and operational issues are resolved quickly to deliver a first-class customer experience.
Key Responsibilities
- Plan and route service calls to maximise engineer productivity and efficiency
- Manage and fill engineer diaries across employed, partner, and subcontractor networks
- Handle in-day queries from engineers via phone and email
- Control and process overtime (radicals), ensuring accurate payments
- Allocate the correct engineer skillset and time for each job
- Liaise with Regional Service Managers to resolve operational issues
- Build and maintain strong relationships across the engineer network
- Monitor service levels and ensure KPIs and SLAs are consistently achieved
- Identify and escalate performance concerns where required
- Record and maintain accurate data for reporting purposes
- Work closely with Service Desk and Warehouse teams
What We're Looking For
- Strong organisational skills with the ability to multi-task and prioritise effectively
- Confident communicator across phone, email, and face-to-face
- Calm and resilient under pressure in a fast-moving environment
- Problem-solver with the ability to think outside the box
- Self-motivated with the ability to work independently
- Flexible approach to working hours when required
- Target-driven mindset with a focus on achieving KPIs
- IT literate (Microsoft Word, Excel, Outlook essential)
- Previous experience in an administrative role
- Prior experience in a field service planning/scheduling role would be an advantage
Benefits
- 30 days annual leave (including bank holidays)
- Company pension scheme
- Industry-leading bonus scheme
- Death-in-service benefit (3x salary)
- Discounts via company retail portal
- Monthly cash prize draw & Costa gift card recognition scheme
- Complimentary appliance cover for your home
About Pacifica
Pacifica is one of the UK's largest providers of domestic appliance repairs, carrying out over 350,000 repairs every year. With a network of over 250 engineers nationwide, we deliver a trusted, high-quality service to customers across the UK.
We are proud to be a carbon neutral company, with a clear commitment to achieving net-zero by 2035, placing sustainability at the heart of everything we do.
Our Purpose
Keeping households running while protecting the environment
Our Vision
Caring for our customers' appliances for a sustainable future
Additional Requirements
- Ability to work from home when required (suitable workspace and internet access)
- Willingness to undergo a DBS check
- Commitment to ongoing training and development
Apply Today
If you're organised, driven, and thrive in a fast-paced environment, we'd love to hear from you.
