Overview
Pre-Arrival Scheduling Specialist Jobs in Goldsboro, North Carolina, USA at UNC Health
Position: Pre-Arrival Scheduling Specialist I
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
The Pre-Arrival Authorization Specialist I will serve patients/customers and physician offices by obtaining authorizations from insurance payers prior to services being scheduled or rendered at UNC Health Wayne for outpatient & inpatient visits. Obtains insurance information that will be verified via websites, telephone, or the Electronic Health Record (EHR). Electronic referrals, patient account issues and/or questions related to billing and insurance needs will be worked/addressed in a timely manner.
Prepares documents to fax or mail out to insurance payers to complete and obtain the pre-certifications/authorizations. Documents communication in the EHR and updates referral statuses. Acts as a representative to complete referrals and financial information which serves the patient/customer population within UNC Health Wayne scheduled appointments and admissions.
Responsibilities
Performs coverage discovery efforts to verify coverage.
Runs RTE to verify all insurance payers electronically; call insurance companies as needed.
Initiates the authorization/precertification process for referrals in Epic.
Update the referral status and auth/cert status in EPIC.
Acknowledge and respond to requests for authorizations and retro authorizations.
Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager.
Notify Utilization Review & Case Management regarding any admissions that need Clinical Review.
Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources.
Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, etc.
Abides by the UNC Health Wayne – Referral Management & Financial Clearance Collections Policies.
Uses professional customer service in all patient and teammate interactions.
Other Information
Education
High School graduate or equivalent required.
Licensure/Certification
None required.
Experience
Prior experience with Preauthorizations/Customer Service, dealing with the public and/or healthcare organization is strongly preferred. Computer literate. Office equipment use and knowledge such as fax machines, 10 key calculators, printers, copiers, etc.
Knowledge, Skills And Abilities
Demonstrated analytical, customer service, and interpersonal skills.
Strong organizational skills & good attention to details.
Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.
Ability to prioritize and multi-task.
Ability to read, write and communicate effectively in English.
Proficient with MS Office and Epic with the ability to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.
Able to work with deadlines and within timelines.
Telephone etiquette.
Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
Will always portray a professional public image.
Ability to complete authorizations/precertifications within deadlines.
Ability to follow up with patient accounts to obtain retro authorizations.
Valid NC Driver’s License:
No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
Job Details
Legal
Employer:
Wayne Health
Entity:
Wayne UNC Health Care
Organization Unit:
Admitting
Work Type:
Full Time
Standard Hours Per Week: 40.00
Work Assignment Type:
Hybrid
Work Schedule:
Day Job
Location of Job: WAYNE MED
Exempt From Overtime:
Exempt:
No
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Title: Pre-Arrival Scheduling Specialist
Company: UNC Health
Location: Goldsboro, North Carolina, USA
Category: Healthcare, Administrative/Clerical
