Overview
Process Assistant Jobs in Charlotte – North Carolina – USA at QIMA
Job Description
The Role
in Brief:
Ensuring that audits are scheduled in accordance with the requirements of the protocols and/or clients | established deadlines. Monitoring compliance with the auditors’ schedules. Programming and scheduling QIMA/WQS services, ensuring that the logistical process for those involved in providing the service is carried out.
Key
Responsibilities include:
Ensure that audit scheduling adheres to protocols and established deadlines.
Ensure efficient scheduling ensuring auditors’ schedules are booked every available day.
Provide excellent customer service to clients, staying informed about their businesses and addressing any issues.
Meeting the deadlines set by the KPIs.
Ensure auditors’ schedules are booked following all applicable procedures.
Ensure that the documents pertaining to the scheduling process (e.g. application, quote, signed quote, SLA) comply with the requirements of the protocols and/or clients; and internal QIMA/WQS procedures.
Contact the client to set the audit date;
Manage audit deadlines in assigning the best qualified auditors based on competency requirements set by the Operations Technical Department and based on availability, location, and our company’s goals.
Title: Process Assistant
Company: QIMA
Location: Charlotte – North Carolina – USA
Category: Administrative/Clerical
