Overview
Program Coordinator II Jobs in Nash County, NC at North Carolina – North Carolina Government
Grade NC10 Salary Range $40,442-$ 70,744
This is an Anticipated Vacancy
Description of Work:
This position with NCDOT offers full State
Benefits,
competitive salaries and many career development opportunities.
*The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is now located at the DMV Rocky Mount Campus.
This position is needed to fill the increasing need for customer support personnel in Data Management Services.
The position is in Operations Support within the Business Services Section. The primary purpose of this position is to provide support to law enforcement agencies and other customers with access to TraCS, XPDF, ECRS, Crash Web and on-line access to DMV systems and to handle data control duties. Individual will be responsible for the maintenance of all manuals and guides used within Operations Support. This position provides prompt, professional, and accurate information relating to crash reports and to internal and external customers over the telephone, and through written and/or electronic correspondence in a Help Desk Setting. The employee provides access and assistance to end-users and develops and executes training modules. Employee will establish contact with law enforcement agencies and facilitate the use of the electronic alternative for submitting data to the Division. Individual will perform client testing in cooperation with the DOT-IT Team.
Employees in this position will also perform coordinator duties with testing and provide all participants a testing manual for User Agreement Testing (UAT). This position is needed to stay abreast of the growing need to support the expanding customer base. Since the implementation of TraCS (Traffic and Criminal Software) and the ECRS (Electronic Crash Reporting System) program, the number of law enforcement agencies submitting crashes electronically continues to increase. Projections are for most, if not all law enforcement agencies to submit crashes electronically. This increase creates the need for Help Desk personnel to assist users and administrators statewide. The need also exists for the Division to maintain contact with these agencies and provide on-going training as well as technical and customer support. This position requires travel and overnight stays occasionally.
The program area for this position includes one or more of the following: DMV systems including FTS (File Transfer System), TraCS Traffic and Criminal Software), ECRS (Electronic Crash Reporting System), Technical Support, User Acceptance testing, Help Desk Support, Training and Teaching of DMV software platforms.
Applicants must submit an application that clearly reflects work experience that demonstrates the following:
Customer experience, preferably in a Help Desk environment, interpreting and explaining policies, rules, regulations, and procedures, to a diverse clientele and/or law enforcement.
Experience in working with IT on system issues and/or UAT (user acceptance testing).
Experience in Excel including understanding and using formulas, sorting, and filtering data, and creating/revising charts and graphs.
Experience in retrieving, referencing, and processing information from various sources to compose technical and administrative reports, including experience in accurately describing and logically organi…
Title: Program Coordinator II
Company: North Carolina – North Carolina Government
Location: Nash County, NC
Category:
