Overview
PROGRAM SPEC I – Maintenance Office Administrator Jobs in Richmond, TX at Texas Department of Criminal Justice
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Administrative Support staff member!
We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters – to us, our customers, and most of all, our team members.
Location – Columbia, MD
Summary:
This position is responsible for providing the highest quality customer experience to both of our external and internal customers, by scheduling service appointments in a timely and efficient manner. The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both of the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.
What You’ll Do:
Answering customer calls in reference to billing, account information, general customer inquiries.
Proactively reach out to our external customers to assist with accounts receivable, quality assurance and technical information.
Maintaining customer database with new customer information, updating customer information.
Provide excellent customer service and resolve issues that may arise.
What You’ll Need:
H.S. Diploma or equivalent
Minimum of 2-Years office setting customer service experience.
Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
Must be able to navigate withing multiple systems while speaking with customers.
Superior organizational skills, with a high degree of detail.
Ability to work in a fast-paced environment.
Ability to interact in a professional and courteous manner with people at all levels.
Superior verbal and written communication skills.
Positive attitude is a must.
General office duties as assigned (correspondence, filing, data entry, etc.)
What You’ll Get:
In addition to competitive pay, we offer a comprehensive “Total Rewards” package including:
Medical, dental, and vision coverage
HSA/FSA programs
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
7 Company Holidays, plus 2 Floating holidays of your choice
Paid Time Off
Tuition reimbursement
Employee Assistance Program (EAP)
About Us:
We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Our Values:
Win as a team.
Do the right thing.
Make a difference every day.
Get it done.
Think big.
If you share these ideals, we’d love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Experience
Preferred
1 – 3 years: Customer Service
Education
Preferred
Associates or better
High School or better
Skills
Preferred
Attention to detail
Communication
Confidentiality
Customer service skills
Interpersonal Skills
Listening
Microsoft Office
Professionalism
Team focus
Time management
Typing / keyboard
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Title: PROGRAM SPEC I – Maintenance Office Administrator
Company: Texas Department of Criminal Justice
Location: Richmond, TX
