Overview
Provider Administrative Assistant, Immunology Jobs in Cleveland, Ohio, USA at University Hospitals
Job Description – Provider Administrative Assistant, Immunology (250002P8)
What You Will Do
Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, , etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities.
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all requests/complaints/communications are handled in the manner appropriate.
Completes correspondence and/or administrative paperwork.
Types, transcribes and processes correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Performs general office duties and provides backup support for other staff as needed.
Other departmental duties assigned as needed.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
High School Equivalent / GED (Required)
Work Experience
1+ years secretarial experience preferably in health care setting (Preferred).
Medical terminology (Preferred).
Experience with demonstrated problem solving ability (Required).
Knowledge, Skills, & Abilities
Computer skills in a Windows environment (Required proficiency).
Demonstrate proficient verbal and written communication skills.
Ability to organize and prioritize workload to achieve expected outcomes.
Proven ability to successfully manage multiple tasks simultaneously.
Basic knowledge of office equipment.
Basic computer skills in Windows environment.
Excellent verbal and written communication skills.
Experience in customer service environment.
Excellent organizational skills.
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams.
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%
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Title: Provider Administrative Assistant, Immunology
Company: University Hospitals
Location: Cleveland, Ohio, USA
Category: Administrative/Clerical (Healthcare Administration), Healthcare (Healthcare Administration, Medical Office)
