Overview

QUALITY ASSURANCE SPECIALIST – DDD GROUP HOMES Jobs in Phoenix, AZ at ResCare

Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements

Implements a continuous quality improvement process through the continuing review of operations and administrative systems

Evaluates internal reports and provides all required monitoring documents

Develops and implements continuous quality improvement processes

Works with Project Director and Supervisors to develop and implement corrective action plans as needed

Reviews customer survey data regularly

Communicates effectively with management and staff, using good judgment and diplomacy

Documents that case managers are performing timely and accurate case management activities in all required systems

Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators

Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance

Performs other duties as assigned

Title: QUALITY ASSURANCE SPECIALIST – DDD GROUP HOMES

Company: ResCare

Location: Phoenix, AZ

Category:

 

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