Overview
Reception Concierge Jobs in New Orleans, LA at Maison de la Luz
Full Job Description
Maison de la Luz seeks kind, curious and industrious candidates to join our hospitality team.
A distinctive Southern guest house from Atelier Ace, Maison de la Luz offers a luxurious New Orleans hideaway steeped in unorthodox design and easy elegance. With 67 resplendent suites, private sanctuaries and bespoke concierge service, Maison de la Luz is a lighthouse for the senses: elegance, unconventional and is marked by generosity of spirit. All thats missing is you.
POSITION SUMMARY
The Reception Concierge is responsible for processing all guest check-ins and checkouts by confirming reservations, assigning rooms, and issuing and activating room key. Processing all payment types such as room charges, cash, checks, debit, or credit. Answering, recording, and process all guest calls, messages, requests, questions, or concerns. Coordinating with Housekeeping to track readiness of rooms for check-in. Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Completing designated cashier and closing reports in the computer system.
WE HAVE EXCELLENT BENEFITS:
Health benefits available on date of hire for full time associates (no wait!!) Includes family or domestic partner
15 days of paid time off each year and 2 days of volunteer time off
9 paid holidays for full time associates (New Year, MLK Day, Mardi Gras, Memorial Day, Juneteenth, July 4, Labor Day, Thanksgiving, Christmas)
25% Discount on food at Josephine Estelle, Seaworthy, Bar Marilou, and Alto Pool Bar
401(k) after one year of service with matching up to 6%
CORE FOCUS & ESSENTIAL RESPONSIBILITIES:
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Address guests’ service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand thei…
Title: Reception Concierge
Company: Maison de la Luz
Location: New Orleans, LA
Category:
