Reception/Customer Service Coordinator Jobs in Edmonton, Canada at RECRUITMENT PARTNERS INC.
Position: Reception / Customer Service Coordinator
Reception / Customer Service Coordinator
Our client is seeking a Reception / Customer Service Coordinator to support daily office operations, customer communication, and project coordination within a fast-paced environment. This role is responsible for managing client inquiries, coordinating schedules, maintaining organized records, and supporting operational workflows. The ideal candidate will bring strong administrative experience, excellent communication skills, and the ability to remain organized and professional under pressure.
Your success will be defined by your ability to:
Manage incoming client calls, inquiries, and day-to-day office communication in a professional manner
Maintain composure and professionalism during busy periods and high call volumes
Identify client concerns, answer general inquiries, troubleshoot basic issues, and escalate matters when necessary
Coordinate scheduling, appointment confirmations, updates, and customer follow-ups efficiently
Ensure all client concerns and requests are handled promptly with proper follow-through
Build and maintain strong working relationships with customers, vendors, subcontractors, and internal teams
Maintain accurate and organized client, project, and office records within company systems
Organize, scan, upload, and maintain important digital and physical documentation
Prepare and distribute reports, forms, correspondence, and internal documentation as needed
Track incoming mail, office deliveries, and related documentation accurately
Support operational processes by monitoring deadlines, pending tasks, and follow-up items
Assist with communication and coordination between office staff, field personnel, and management
Support project scheduling and workflow coordination for daily operations
Assist with general administrative duties and special projects as assigned
Your strengths include:
Previous experience working in construction, restoration, trades, or other fast-paced office environments
Strong customer service and communication skills with a professional and confident approach
Ability to prioritize tasks effectively while working with urgency and accuracy
Excellent organizational skills with strong attention to detail and follow-through
Strong problem-solving skills and the ability to handle routine customer or scheduling concerns independently
Ability to multitask and adapt to frequent interruptions and changing priorities
Proficiency with Microsoft 365 applications including Outlook, Word, Excel, Teams, and file management systems
Strong typing, computer navigation, and administrative support skills
Ability to work independently while supporting a collaborative operations team
Professional demeanor with the ability to stay calm and composed under pressure
Strong reliability, accountability, and consistent attendance
Title: Reception/Customer Service Coordinator
Company: RECRUITMENT PARTNERS INC.
Location: Edmonton, Canada
Category:
