Overview
Receptionist Jobs in Worthing, England, United Kingdom at University Hospitals Sussex NHS Foundation Trust
Title: Receptionist
Company: University Hospitals Sussex NHS Foundation Trust
Location: Worthing, England, United Kingdom
Working in two main areas of the ED Department, postholders will undertake the responsibilities associated with a full reception service for the main department. You will be expected to deal with all patients arriving at the hospital via GP surgeries, 111 service, Ambulance or self-referral. The Patient Reception Coordination role is to ensure the effectiveness of patient flow in the department. Liaise closely with the nurse in charge to release clinical staff from non-clinical duties. These roles are inter-dependent of one another.
Please note that if you currently work for another NHS Trust or UHSussex and you are applying to accept this position as a secondment opportunity, before applying you must seek agreement and authorisation from your current Trust/Manager. Secondments can’t be agreed without this approval. If you are unable to gain approval, you should refrain from applying unless you wish to take this role as a fixed term position.
Represent the ED Department by acting as the first point of contact to anyone visiting or contacting ED, including providing information and advice to patients, visitors and staff, being mindful of patient confidentiality; provide special assistance to those with communication difficulties e.g. non-English speaking, hard of hearing etc.
Read and update the Reception Communication Diary at the commencement of each shift and use it as a communication tool for self and colleagues.
Arrange patient transport for patients on discharge home or transferring to another hospital. Ascertain type of transport and patient’s destination.
Act at the ED Staff Base as the first point of contact to anyone visiting or contacting the Staff Base, including providing information and advice to patients, visitors and staff being mindful of patient confidentiality; directing visitors to appropriate areas as required, provide special assistance to those with communication difficulties.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact: Name: Leann Major Job title: ED/UTC admin manager Email address: [email protected] Telephone number: 01903 205111
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