Overview
Receptionist Jobs in Mount Vernon, WA at City of Mount Vernon
Full Job Description
Summary
Under direct supervision from the Records Manager, the Police Receptionist performs a variety of clerical and secretarial functions for the Police Department. The position greets and assists all in-person visitors and incoming business telephone calls to the police and court.
Essential Functions
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilitiesmayinclude, but are not limited to, the following:
Serves as the receptionist and first point of contact at the front desk; greets all visitors; answers phones; addresses in person patrons; answers questions and/or directs inquiries to the appropriate location; screens visitors.
Issues and enters all alarm permits, pet licenses, trap rentals, and parking permits; enters trespass admonishment letters into designated software, as required; enters over the counter concealed pistol licenses.
Responds to all records check requests.
Maintains cash drawer for the department; prepares deposits to send to accounting and balances books according to outlined policy.
Enters all over the counter and mailed-in public records requests; processes all requests for accident reports and provides information to involved persons.
Creates forms, files reports, and maintains various logs relevant to the work of the department.
Performs secretarial and clerical duties such as photocopying, routing, indexing, filing, transcribing, inputting, and retrieving information for the Police Department; maintains room schedules for the Department.
Notarizes waivers for potential candidates as needed.
Performs related duties as assigned.
Qualifications
High school diploma or GED AND must be 18 years old; must have experience dealing with the public in a customer service role; OR an equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities
Knowledge of:
City locations, departments, and function basics.
Multi-line phone systems.
General office policies, procedures, and equipment.
Customer service principles, practices, and etiquette.
Records maintenance and retention policies and procedures.
Computer and software basics.
Business filing practices.
Communication skills and methods.Skill in:
Maintaining accurate records and filing systems.
Interacting tactfully and professionally with City staff, outside agencies, and the public.
Organizing and prioritizing tasks to meet deadlines.
Completing multiple tasks simultaneously.
Typing and entering data with speed and accuracy.
Preparing clear and concise communications, reports, and documents.
Establishing and maintaining cooperative working relationships.
Communicating effectively verbally and in writing.
LICENSE AND CERTIFICATION REQUIREMENTS
Must possess a valid Washington State driver’s license.
Must be able to successfully pass the Written Civil Service Examination.
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Title: Receptionist
Company: City of Mount Vernon
Location: Mount Vernon, WA
Category:
