Overview
Receptionist Jobs in Brighton, MI at Speedy Solutions
Summary
Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles and Responsibilities
Call Intake & Dispatch
Receive and enter lead calls and job referrals (FNOL)
Perform excellent customer service
Dispatch & Track Lead calls
Perform general administration
Job File Coordination
Monitor job file status
Monitor job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Job File Documentation
Review and validate initial field documentation
Create preliminary estimate
Perform daily job file coordination
Perform job file backup
Job File Communication and Reporting
Maintain internal communications
Maintain external communications
Prepare job file reports
Job File Communication and Reporting
Complete and review job file documentation for final upload and the audit process
Complete job file audit process
Perform job close-out
Necessary Experience and Skill Set
A minimum two years of business experience
Working knowledge of current business software technologies
Superb customer service, administrative and verbal and written communication skills
Experience in the commercial cleaning and restoration or insurance industry is desired
Experience in writing estimates and the job file process
Title: Receptionist
Company: Speedy Solutions
Location: Brighton, MI
