Overview
Receptionist Jobs in Seattle, WA at Structure Tone
Introduction
This is a merit/regular, Skilled Services position with the State of Maryland with full benefits.
Agency Mission
Whether they’re preparing our state for climate change, tutoring our students, or caring for the sick, young people should have the option to perform important service today and build a foundation for our shared future. This is the first effort of its kind in the nation, and Maryland will lead the way.
– Governor Wes Moore announcing the Service Year Option
The Department of Service and Civic Innovation was established by the Serving Every Region Through Vocational Exploration (SERVE) Act of 2023 with the purpose of promoting service and volunteerism in the state of Maryland. The SERVE Act also launched two new exciting service pathways for eligible youth and adults, in addition to existing volunteer and service opportunities available through the Governor’s Office on Service and Volunteerism.
DSCI is building a driven team dedicated to service as a method for connection and growth. The collaborative, high-performing culture allows us to achieve ambitious goals together. DSCI offers a flexible work schedule, part-time, telework, and a competitive salary. There is parking near our office in downtown Annapolis, Maryland.
GRADE
15
LOCATION OF POSITION
45 Calvert Street,
Annapolis, MD 21401
Main Purpose of Job
The main purpose of the job is to serve as a dedicated and compassionate guide responsible for overseeing the progress and development of program members throughout the 9-month program period (September to June). The role involves a substantial amount of fieldwork and mentorship, primarily conducted through regular check-ins with program Members via text, video calls, and in-person visits. Maintaining strict confidentiality, the incumbent shares member information only with relevant Department of Service and Civic Innovation (DSCI) personnel or colleagues, prioritizing privacy and trust. Administrative work is a critical role for the advancement of the program. A crucial aspect of the role is to foster an environment where program members feel comfortable expressing themselves, aided by active listening and open communication. By utilizing adept questioning techniques, the Service Success Coach stimulates members’ intellectual and emotional exploration, enabling them to independently arrive at decisions and perspectives. Building authentic connections founded on empathy and support, the guide aims to facilitate personal and professional growth by linking members with suitable professional development resources aligned with their Member Achievement and Transition Plan. Striking a balance between professional guidance and compassionate assistance, the Service Success Coach acknowledges the holistic journey of participants, including their mental, emotional, and professional experiences before, during, and after their service. This support may include facilitating meetings, providing support resources, assisting with presentations, and planning transportation with members This role seeks to engender a sense of genuine engagement, with the ultimate aspiration of guiding members towards successful program completion.
POSITION DUTIES
The duties of this position include, but are not limited to:
Holistic Member Support: Guide assigned Members through personalized goal-setting and bi-weekly check-ins to foster their growth and success.
Advocacy & Communication: Serve as a liaison between Members and Host Site Partners, ensuring effective communication and addressing concerns through established, confidential channels.
Professional Development Engagement: Lead and participate in training sessions, workshops, and travel opportunities to enhance Member development and program impact.
Progress Monitoring: Track and report on Member achievements and challenges, utilizing appropriate escalation protocols when necessary.
Relationship Building: Establish trust-based relationships with Members to support accountability and program adherence.
Employees must have the ability to communicate effectively both verbally and written and maintain confidentiality of sensitive information.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Notes:
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
Candidates may substitute the possession of a Bachelor’s degree from a college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Service in a contractual or other position with the MD Department of Service and Civic Innovation (DSCI)
Experience with job seeking and employment platforms (BuildWithin or another US Department of Labor Apprenticeship management tool.)
At least one year of experience in Customer Service, Peer Mentoring, Teaching or Experience in a National Service Program (eg. PeaceCorps, AmeriCorps).
At least one year of experience in Microsoft Office (Word and Excel) and Google Suite.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BARGAINING UNIT STATUS
This classification is covered under a bargaining unit.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may email the completed application, supplemental questionnaire and other materials (if applicable) to the
email address below before the filing deadline. You must include the following information on at least
one of the pages you submit:
1. First and Last Name
2. Recruitment Number (located at the top of the bulletin)
3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email [email protected] at the Department of Service and Civic Innovation, Human Resources Office. Incomplete applications and/or resumes in lieu of application will not be accepted.
If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management (DBM),Recruitment and Examination Division at 410-767-4850 or [email protected]
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply for all recruitments.
TTY Users: call via Maryland Relay
DSCI values the experience gained by Veterans while serving our country and welcome them to apply.
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Title: Receptionist
Company: Structure Tone
Location: Seattle, WA
