Receptionist/Admin support

This vacancy is for a Receptionist/Admin Support based at the St James Clinic, Kings Lynn, here you will be covering all reception duties . You will be the first contact for the patient and representing the Trust. St James Clinic hosts a vast range of outpatient appointments from Podiatry, Physio, Dietetics and Children’s Health as well as checking patients in you will be dealing with lots of queries from both patients and colleagues, no two days are the same. This is a very interesting reactive role which can be busy and demanding , but completely satisfying.

• Answering telephone calls
• Meeting and greeting patients
• Receiving and distributing post
• Scanning
• booking/amending & cancelling appointments
• Re-acting to whatever walks through the door
• Supporting patients and staff with queries
• Ad-hoc tasks – role appropriate

This is a rare and wonderful opportunity to work for the Norfolk Community Health and Care Trust, this is a fantastic organisation, you will have regular supervisions and a yearly Personal Development Programme, where there are opportunities to train and progress. The Trust is like a family where there is constant support, feeling valued is utmost within this establishment. All staff adhere to the Behaviour Framework where the top of the list is ‘Care, Respect & Dignity’ this applies to colleagues and patients. Come work for an organisation that you can feel Proud of.

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
• Free parking at most sites.
• Supportive, positive culture that is well led, with regular supervision.
• Comprehensive in house and external training programmes available.
• Gain experience and learning whilst making a difference and working for one of the world’s biggest brands – the NHS.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

1. To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties.

2. To undertake receptionist/telephonist duties, receiving and processing telephone calls, including referrals, which may be urgent, liaising with health professionals to correctly process referrals.

3. To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients’ fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person on a timely manner.

4. To be responsible for the efficient use of office equipment and supplies, requisitioning and receipting goods and services on the NHS procurement system, Powergate, and carrying out research into goods and services as required.

5. Inputting onto various databases and systems and spread sheets, within the required timescales and deadlines. Booking, cancelling and amending appointments and clinical rotas.

6. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/ site manager informed at all times.

7. Provide cover in other departments as required, during periods of absence, as directed by the Admin Team Leader. This will require travel to other sites in Norfolk.

8. It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.