Overview
Receptionist PM Shift Jobs in Santa Cruz, California, USA at Heartsnhands
The primary purpose of this job position is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.
Schedule: Variable
Hours: 3pm to 8pm.
Duties and Responsibilities
Administrative Functions:
Promptly answer all incoming calls with proper telephone etiquette (professional, credible, pleasant, and sincere).
Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Operate paging/telephone system as required.
Answer telephone, determine the nature of the call, and direct the caller to the appropriate individual or department.
Receive requests from within the facility and locate personnel through the paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (may refer such calls to Nurse Supervisor/Charge Nurse).
Greet visitors and direct them to the appropriate office and/or residents’ room.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Monitor the presence and location of sales representatives in the facility.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
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Title: Receptionist PM Shift
Company: Heartsnhands
Location: Santa Cruz, California, USA
Category: Administrative/Clerical (Front Desk/Receptionist), Customer Service/HelpDesk (Front Desk/Receptionist, Bilingual)
