Overview
Receptionist-WHCG Jobs in Milwaukee, WI at MILWAUKEE CENTER FOR INDEPENDENCE INC
Full Job Description
Job Purpose: This is a professional position that performs a variety of clerical/support activities that create efficient and effective communication within the organization.
Reporting Relationships
Reports To: Whole Health Clinical Group (WHCG) Front Office Manager.
Direct Reports: No direct reports
Essential Job Functions:
(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)
Greets, assists, and announces consumers and visitors.
Schedules psychiatry, psychotherapy, and nursing appointments for WHCG clients.
Responsible for making daily telephone appointment reminders.
Answers and routes incoming telephone calls; checks voicemail and returns calls and/or forwards voicemails received hourly.
Processes new referrals for Whole Health Clinical Group.
Responsible for ensuring accurate insurance information is collected.
Collects and documents payment for services rendered at WHCG.
Scans and enters data in the computer system pertaining to identification cards, insurance cards, consents, and other paperwork.
Responsible for ensuring client forms are completed and gathering annual paperwork for clinic.
Coordinates scheduling with internal and external professionals of their consumers appointments.
Prepares correspondence for staff and makes copies as needed.
Files paperwork into Whole Health Therapies, Targeted Case Management, and Community Support Program files in a timely manner.
Distributes/prepares mail daily.
Arranges for interpreter services for clients as needed
Records maintenance requests for WHCG facility residents.
Distributes and collects quarterly Satisfaction Surveys
Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)
Support of rep payee administratively as needed (e.g. mailing checks and documents).
Performs special assignments and or projects as assigned
Required Education, Experience, Certifications, Licensure and Credentials:(Where appropriate, education and/or experience may be substituted)
Minimum Required Education:High School Diploma/GED required
Minimum Required Experience:Minimum of 2 years’ experience as a receptionist. Behavioral Health experience preferred.
Required License – Certification – Registration:
Issued By Governing Body (if applicable): N/A
Travel outside of office:None
Knowledge – Skills – Abilities:
Proficiency with Microsoft Word and Excel
Experience with Electronic Health Record (EHR), preferred.
Ability to type a minimum of 50 wpm.
Professional workplace appearance and conduct; friendliness and courtesy to consumers, co-workers, peers, and vendors.
Effectively communicates and develops good working relationships with leaders, peers, and others.
Reliability in reporting to work regularly and on time
Must possess good communication, listening, writing and organizational skills.
Ability to communicate clearly, both orally and in writing.
Ability to operate a computer, printer, fax machine, and other equipment as necessary to complete daily tasks.
Excellent writing skills with minimal errors
Ability to communicate effectively over the telephone, by computer and in person.
Ability to perform well in a fast-paced work environment.
Knowledge of medical transcription guidelines and practices is desirable.
Customer Focus: Builds and maintains custo…
Title: Receptionist-WHCG
Company: MILWAUKEE CENTER FOR INDEPENDENCE INC
Location: Milwaukee, WI
Category:
