Overview
RECORDS ASSISTANT Jobs in Waco, TX at McLennan County, Texas
Southern States Material Handling | Service Department – This role will be located in Orlando , Winter Haven and or our Lakeland branch.
Are you an organized, detail-oriented professional with a passion for keeping operations running smoothly behind the scenes? Southern States Material Handling is looking for a skilled Service Administrator to support our Service Department and help us continue to lead the way in the material handling industry.
In this vital role, you’ll take ownership of a wide range of administrative responsibilities that ensure our service operations stay efficient, timely, and customer-focused. If you’re proactive, dependable, and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
Accurately process and enter technician timecards daily
Perform audits on technician timecards and GPS reports, providing updates to branch management as needed
Communicate updates and process changes to technicians in coordination with Service Management
Review and process work orders throughout the day for grammar, accuracy, correct parts, and labor pricing
Reference service history and account notes to ensure accurate and timely billing
Create and verify invoices for all incoming work orders; ensure billing is completed daily
Submit purchase order requests and assist with warranty claim submissions (OEM, PWARR, SWARR)
Prioritize daily tasks and deadlines effectively
Collect COD payments and assist in setting up new customer accounts
Support Service Manager and Director of Service with additional administrative tasks as assigned
Qualifications
Strong written and verbal communication skills
Highly organized with excellent attention to detail
Motivated self-starter who thrives in a collaborative environment
Ability to multitask and meet multiple deadlines in a dynamic setting
Preferred Experience & Education
Some college education preferred
Previous experience in dispatch or service coordination is a plus
At Southern States Material Handling, you’ll be part of a supportive team committed to delivering top-tier service in a fast-growing industry. If you’re ready to bring your administrative skills to a high-impact role, apply today and help us move the industry forward.
Show more
Title: RECORDS ASSISTANT
Company: McLennan County, Texas
Location: Waco, TX
