Overview
Regional Administrator – Multi-Residential Jobs in Ottawa, Canada at Morguard
Responsibilities
- Customer Service:
Ensure a superior level of co‑operation, service and support is provided to residents, ensuring Morguard is a landlord of choice. - Maintain good resident‑landlord relations.
- Provide direct escalation support for site teams regarding resident correspondence.
- Ensure accurate and timely documentation and resolution of resident concerns.
- Office Administration:
Order office supplies, organize and maintain filing system, manage email, phone calls and walk‑in visitors. - Draft collection notices.
- Monitor petty cash expenditures.
- Ensure lease terms are met and administer damages/security deposits and charges.
- Provide Building Managers with lists of leases coming up for renewal.
- Assist the Regional Manager with pending projects and assignments.
- Attend hearings, create files, prepare evidence and gather backup materials.
- Process capital quotes, prepare purchase orders and include them in the tracking sheet.
- Assist in the implementation of new software and automation tools.
- Oversee and coordinate content updates for the region.
- Handle regional‑level reporting: insurance, accounts receivable, VOR, lease renewals and expiries.
- Coordinate outbound communications, issue demand letters, and liaise with collections agencies.
- Maintain accurate documentation for potential legal escalation.
- Accounting:
Assist Payscan process as needed. - Review rental applications, lease agreements or status change forms for completeness and accuracy; submit to lease administration at head office.
- Facilitate review of rent rolls and aged accounts receivables as required.
- Process correspondence under local housing laws and regulations (e.g., N4s, L1s, Releve
4). - Leadership & Management:
Provide training to new team members on systems, processes and procedures.
Qualifications
- Degree/diploma and/or an equivalent combination of education and/or experience.
- 2–3 years of administrative experience, preferably in a busy office.
- Strong computer skills including Microsoft Office (Excel, Word, Outlook).
Core Competencies
- Excellent communication skills.
- Commitment to diversity and inclusion.
- Professional demeanor with strong verbal and written communication.
- Excellent customer service skills.
- Ability to accurately listen, understand and respond appropriately.
- Ability to work independently using good judgment when assessing difficult situations.
- High attention to detail and accuracy.
- Exceptionally organized and detail‑oriented.
- Ability to work under pressure and meet deadlines.
- Self‑motivated with a “can‑do” attitude.
- Superior time‑management skills; able to multi‑task and prioritize under tight timelines.
- High degree of integrity, diplomacy, discretion and confidentiality.
Preferred Qualifications
- Experience in a customer service role is an asset.
- Exposure to the Property Management Industry is an asset.
- Ability to speak other languages is considered an asset.
Benefits
- A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
- Meaningful opportunities for professional growth and development.
- Exposure to a diverse portfolio of real estate assets across North America.
- A competitive compensation and benefits package designed to support you and your family.
- Support for work‑life balance, along with accessible employment practices that meet AODA requirements.
Equal Employment Opportunity Statement
We provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.
Accessibility Commitment
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources. Please contact Human Resources at (905) 281‑3800.
#J-18808-Ljbffr
Title: Regional Administrator – Multi-Residential
Company: Morguard
Location: Ottawa, Canada
Category:
