Overview
Regional System Support Jobs in Federal Territory of Kuala Lumpur, Malaysia at Maybank
Title: Regional System Support
Company: Maybank
Location: Federal Territory of Kuala Lumpur, Malaysia
Job Description
- Ensure the stability, availability, and performance of treasury-related systems across regional environments by providing timely incident resolution, system monitoring, and operational support.
- Support business users, treasury operations teams, and IT stakeholders by resolving system issues, maintaining infrastructure, and coordinating with internal teams (DBA, Unix, Wintel, Security) and external vendors.
- Supports business continuity and operational efficiency by minimizing system downtime, ensuring critical processes (e.g., batch jobs, transactions) run smoothly, and maintaining high system reliability for banking operations.
- Provide Level 1 & Level 2 incident support.
- Perform system maintenance and patching.
- Support audit and compliance requirements.
- Maintain documentation and knowledge base.
- Drive continuous improvement.
Job Requirement
- 3 – 5 years of experience in IT support, preferably in a regional or multi-site environment.
- 3+ years Linux experience (Preferably OpenShift, Kubernetes).
- 3+ years MSSQL database experience.
- 5+ years technical support experience.
- Strong problem-solving and analytical skills with the ability to work independently and under pressure.
- Excellent communication and interpersonal skills to support diverse stakeholders.
- Linux and Windows server environments.
- Oracle and MSSQL databases (SQL scripting experience required).
- Networking, firewall general troubleshooting.
- Kubernetes, Docker, OpenShift.
- Monitoring (ZENA, SolarWind, OpenShift Console, Grafana, Kibana).
- Hands-on experience in system performance monitoring, troubleshooting outages.
