Overview
Relationship Manager Jobs in Johore, Malaysia at CIMB BANK BERHAD
Title: Relationship Manager
Company: CIMB BANK BERHAD
Location: Johore, Malaysia
Company Description CIMB Group is a leading ASEAN-focused bank and one of the region’s foremost corporate advisors, with strong capabilities across consumer, commercial, investment, and Islamic banking, as well as asset management. Headquartered in Kuala Lumpur, Malaysia, CIMB serves over 18 million customers and is the fifth largest banking group in ASEAN by assets. The Group is recognized globally as a leader in Islamic finance, offering innovative solutions that meet diverse customer needs. With around 33,000 employees as of March 2022, CIMB provides a dynamic, regional platform for professionals seeking growth and cross-border exposure.
Role Description This is a full-time, on-site Relationship Manager role based in Johore, Malaysia. The Relationship Manager will manage and grow a portfolio of individual and business customers by deepening relationships, understanding financial needs, and recommending appropriate banking and investment solutions. Daily responsibilities include conducting customer meetings, handling inquiries, preparing proposals, and ensuring high-quality service delivery in line with bank policies and regulatory requirements. The role involves cross-selling products such as loans, deposits, insurance, and investment services, as well as monitoring account performance and credit risk. The Relationship Manager will collaborate with internal teams to support client onboarding, documentation, and ongoing account maintenance, while contributing to sales targets and overall branch performance.
Qualifications
- Strong customer relationship management and client service skills, with the ability to build trust and maintain long-term partnerships.
- Sales and business development capabilities, including prospecting, cross-selling, and achieving performance targets.
- Knowledge of retail and commercial banking products, basic credit assessment, and understanding of risk and regulatory requirements.
- Excellent communication and interpersonal skills, with proficiency in spoken and written English; additional regional languages are an advantage.
- Analytical and problem-solving skills, with attention to detail in documentation, reporting, and compliance.
- Ability to work collaboratively within branch and cross-functional teams, and to adapt in a fast-paced, customer-focused environment.
- Bachelor’s degree in Finance, Business, Economics, or a related field; relevant banking experience is preferred.
- Comfort with digital banking tools and CRM systems; willingness to learn and leverage technology to enhance customer experience.
