Overview
Reputation & Brand Excellence Admin Jobs in Orlando, FL at Robert Half
Title: Reputation & Brand Excellence Admin
Company: Robert Half
Location: Orlando, FL
We are looking for a meticulous and proactive Reputation & Brand Excellence Admin to safeguard and enhance the online reputation of a global consumer brand. In this role, you will monitor customer feedback, coordinate resolutions, and ensure that the brand's image remains strong and consistent across various platforms. This is an exciting opportunity to shape processes and make a tangible impact on brand perception.
Responsibilities:
• Monitor online reviews and identify those requiring attention, particularly those rated below four stars.
• Log and organize customer feedback within the company’s internal systems for efficient tracking.
• Link customer reviews to their records and recommend appropriate actions for resolution.
• Collaborate with customer relations teams to address and resolve feedback effectively.
• Track the progress of feedback resolutions and follow up to ensure timely outcomes.
• Analyze overall brand sentiment and identify emerging trends in customer feedback.
• Act as a liaison between public feedback and internal teams to ensure clear communication.
• Develop and maintain detailed reports on online reputation metrics and progress.
• Assist in defining best practices for managing and improving the company’s online reputation.
• Strong written communication skills with the ability to craft responses that demonstrate attention to detail.
• Exceptional organizational skills and attention to detail in managing data and processes.
• Proficiency in Microsoft Excel, Microsoft Teams, and other Office applications.
• Experience working with content management systems and analyzing customer feedback.
• Ability to remain calm and attentive to detail when addressing sensitive or negative feedback.
• Self-motivated and capable of working independently in a remote environment.
• At least 2 years of experience in reputation management, brand positioning, or corporate communications.
• Comfortable collaborating with cross-functional teams in a fast-paced setting.
Innovation starts with people.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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