Overview
Resident Services Coordinator Jobs in Victoria, British Columbia, Canada at Pacifica Housing
Position Title:
Resident Services Coordinator (RSC)
Posting Number: 25-035
Reports to: Associate Director of Housing
Union: BCGEU
Compensation: $27.39-$29.69/hour
Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)
Status: Full Time, Temporary – Until November 16, 2025 with possibility of extension.
Posting Closing Date: May 20, 2025 at 4pm
Organizational Focus
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. We are committed to building our team with a culture that supports our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer.
Key Responsibilities
Support the effective operation and management of residential properties with a resident-focused approach.
Ensure high occupancy by arranging viewings, completing move-in processes, and following up with prospective residents.
Manage tenancy issues proactively, collaborate with departments to support housing stability, and expedite move-outs.
Handle tenancy management and resident communication, including responding to inquiries, maintaining records, and preparing correspondence.
Work with residents on payment plans, communicate effectively, and coordinate with the Finance Department for rent collection.
Prepare documentation for hearings at the Residential Tenancy Branch and represent the Society as needed.
Perform administrative functions such as processing rent changes, implementing rent increases, and providing reports on housing statistics.
Follow up on property inspections and maintenance reports, cross-train with other departments, and perform related duties including coverage for other coordinators.
Requirements
Note:
A combination of experience and education may be considered.
Secondary school graduation.
Certificate or diploma in Office Administration.
At least 2 years of related property management experience.
Knowledge, Skills, and Abilities
Strong organizational and time management skills.
Conflict resolution skills.
Knowledge of the Residential Tenancy Act.
Ability to work as part of an interdisciplinary team.
Proficiency in MS Office programs; knowledge of Yardi is an asset.
Additional Criteria
Valid driver’s license and access to a reliable vehicle with minimum $2 million liability insurance.
Current basic First Aid Certificate.
Successful clearance of a Vulnerable Sectors Criminal Record Check.
Benefits
Mission-driven environment with competitive salary from a Living Wage Employer.
Minimum 6% vacation accrual, comprehensive benefits, pension plan, and employee assistance program.
Opportunities for career development, training, and a dog-friendly office environment.
Pacifica Housing values diversity and encourages contributions from individuals of all backgrounds.
#J-18808-Ljbffr
Title: Resident Services Coordinator
Company: Pacifica Housing
Location: Victoria, British Columbia, Canada
Category: Administrative/Clerical (Office Administrator/ Coordinator, Administrative Management)
