Residential Supervisor Jobs in Big Sky, MT at Montage International
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Residential R Supervisor
Reporting to the Director of Property Management, the Residential Supervisor is responsible for the overall administrative support of the day-to-day operations of the rental home program and property management private homes clients of Spanish Peaks Mountain Club. The primary responsibilities of the Residential Supervisor are to register all members in the rental reservation program to ensure a smooth arrival and exemplary experience within the scope of their duties. This individual will become familiar with a complete overview of the rental home and private home programs, facilitated through a rotation between the front of house and back of house operation. This position is empowered to use their best business judgement to make decisions with respect to discounting lodging and providing any needed remedies and redress for members and guests in various situations to ensure 100% member and guest satisfaction.
Supervise the activities of the member reservation experience, to ensure adherence to Spanish Peaks Mountain Club’s (SPMC) standards, policies, and procedures
Pre-register reservations in Jonas Club Management software and create welcome packets prior to member-guest arrival
Monitor inventory of rental homes, home supplies, and ensure proper allocation to enhance member-guest experiences while maximizing revenue
Answer incoming emails, phone calls, and/or radio requests, handle requests and/or forward to the appropriate internal or external partners, as needed
Perform market research and collect data to assist with assigning rental home rates in Jonas Club Management in accordance with policy and peak seasonal dates
Work closely with the housekeeping and property management teams to ensure all rental homes are prepared adequately and in a timely manner prior to member-guest check-in time
Ensure that all welcome materials are distributed accordingly
Review a member’s experience with them by phone regarding their stay at Spanish Peaks within 72 hours after check-out
Maintain online rental profile accuracy with the aim of creating a personalized experience for each of our member-guests
Attend daily and as needed team and internal meetings
Ensure the SPMC team is familiar with all members’ homes in rental program, other services offered within the Club, and with partners, such as spa, dinning and selling techniques, Montage Big Sky hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests
Maintain a keen understanding of the overall rental home and property management programs
Review and communicate with internal teams and stakeholders’…
Title: Residential Supervisor
Company: Montage International
Location: Big Sky, MT