Resort Front Office Guest Service Agent

Sealink K’gari – Kingfisher Bay Resort

Permanent Part-Time – $26.78 per hour

Join an award-winning tourism and transport company

ASX 200 Listed with 9,000+ employees globally

Access to a range of Employee Benefits

Training and Development opportunities provided

About the Role

We are looking for live-on, positive, motivated & professional candidates to join our dynamic Front Office team as a Guest Service Agent at Kingfisher Bay Resort on beautiful K’gari (Fraser Island).

Reporting to the Front Office Manager, and working with the Front Office team, the Guest Service Agent is responsible for ensuring the efficient arrival and departure of all guests, while maintaining a consistent level of exceptional guest service at Kingfisher Bay Resort.

Benefits

Free Island Tours (conditions apply)

25% off in all outlets (conditions apply)

Discounts for Hotel stays (conditions apply)

Access to Employee Training Programs

Health and wellbeing benefits

Travel Discounts

Employee Award Programs

Monthly One-On-One’s with your Department Manager

Various team member benefits through the Accor and SeaLink brands

Various yearly team member recognition programs, designed to recognise team members exceptional performance and achievements in the workplace

A few live on island perks for team members…

$100 per fortnight living expenses (including 3 meals per day, free wifi & airconditioned accommodation)

Free 24 hour staff gym facilities

Free walk on Ferry transfers to and from the island for all team members.

10 minute walk to the Sunset Bar and beach

Access to the Sandbar Resort pool all year round

Key Role Requirements:
Checking in and checking out of Resort guests

Booking of guests into restaurants, spa, and other facilities.

Ensuring all guest enquiries are dealt with professionally and in a timely manner

Responding to guest queries and working out solutions to meet their needs.

About You

Immaculate grooming and presentation

Have a professional outlook in the workplace and show an invested interest in the hustle and bustle of the Hospitality industry

Take pride in your customer service abilities to ensure our guests’ experience on island is one to remember! Offering guests a professional level of service in a relaxed and friendly environment

The ability to relocate to K’gari (Fraser Island).

The ability to work across a broad rostering system, over a 7-day working week

Skills, Qualifications & Experience

Exceptional time management skills

Excellent communication skills

Extraordinarily high level of customer service and work ethic

Demonstrated experience in a similar role in a large Hotel or Resort based environment

Demonstrated experience in daily cashiering procedures, credit card reconciliation

Knowledge of property management systems

Demonstrate people management skills and an understanding of cultural diversity within the workplace

How to Apply

Click APPLY and you will be provided with a range of questions to help us learn more about you.

Applications close by 5pm on the 31st March 2023

Please note this closing date is indicative only. We may close the advertisement before this date is reached. Therefore, we encourage you to submit your application as soon as possible.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

About Us

SeaLink – Fraser Island … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

Living and working in paradise… we can’t think of anything better!

Though surrounded by untamed wilderness and rugged terrain, Fraser Island boasts luxurious, relaxing and natural accommodation experiences.