Overview
Restaurant Office Administrator Jobs in Virginia Beach, VA at Cooper’s Hawk Winery & Restaurants
Full Job Description
As the Restaurant Office Administrator, you will encompass a broad range of activities related to office administration as well as private events. In partnership with the General Manager and Restaurant Support Center, you’ll provide support and execute a range of administrative, clerical and financial tasks including invoicing, mail distribution, Guest relations and human resources related duties. You’ll also handle the administration and coordination of private events, partnering closely with Team Members to provide outstanding Guest service.
What You’ll Do
Oversee and maintain all tasks related to the back-office procedures and administrative systems
Tracking and managing marketing collateral, office supplies, and uniform inventory
Manage gratuity systems and daily cash reconciliation
Be responsible for preparing and processing invoices in Compeat system
Process vacation requests and other payroll-related matters
Be responsible for daily Wine Club Membership data entry
Answer phone calls and assist guests while utilizing the reservation system
Support team member interactions by answering policy, payroll, and benefits questions
Partner closely with General Manager & Restaurant Support Center to ensure policies and procedures are followed
Assist Management team with screening applications and processing pre- and post-employment paperwork for hourly team members
Assist with onboarding new managers and trains office assistant to act as backup on the weekends/vacations
Track health and safety certifications for Team Members and Managers; ensures required policies are posted and updated
Maintain back-office organization, cleanliness, and security
Subject Matter expert with Tripleseat and Eventbrite Systems to ensure events are appropriately booked
This includes using the calendar for these systems, 100% accuracy in BEO, keeping contracts, menu design, room design, and payments
Communicate event timelines to ensure deadlines are met with our guests, management, and kitchen staff
Coordinate appointments and scheduling of events
Conduct post-event follow-up to ensure guest’s satisfaction
Coordinate monthly Wine Club Events
Retrieve custom event décor, amenities, or services to ensure they are correct; oversee correct setup for events
Track event finances, including reconciliation of banquet deposits and final payments
Maintain inventory of banquet materials and supplies
Represent Cooper’s Hawk vision and values and creates a respectful, positive, and professional work environment
Maintains a professional image by adhering to guidelines listed in the Team Member Handbook
What You’ll Need
Must represent Cooper’s Hawk values
Six months of supervisory experience
Cash handling experience
One year of event planning experience required
Self-starter who anticipates event needs, discerns work priorities, and meets deadlines with little supervision
Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers
Excellent verbal and written communication skills
Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail
Has a commitment to creating Community with team members and guests
Is team-focused with commitment to high guest service standards
Enjoys working with people and enthusiastic about corporate and social event management
Has excellent analy…
Title: Restaurant Office Administrator
Company: Cooper’s Hawk Winery & Restaurants
Location: Virginia Beach, VA
Category:
